UK STANDARD DELIVERY

  • We aim to despatch your order within 2 working days.
  • You can expect delivery within 5 working days when selecting UK Standard Delivery.
  • We will send your order using the Royal Mail Tracked 48 service.
  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.
  • Royal Mail parcels are generally delivered with your normal post.
  • A signature on delivery is not required.
  • If stock is not available at our Warehouse, but is at one of our shops, we will recall it from the shop and post it as soon as possible and this typically takes 4-7 days.

*Delivery times and dates are subject to our service provider Royal Mail.

DELIVERY CHARGES

UK Click & Collect – FREE
UK Standard Delivery – £4
UK Express Delivery – £6
UK Special Delivery – £8
Europe – £6
Rest of the World – £8

We will only charge you postage once per order, no matter how many parcels we send to you.

UK EXPRESS DELIVERY

Orders must be placed by the following cut off times (depending on your delivery postcode), to ensure delivery in 1-2 days.

Mainland UK (Excluding Scotland)

  • Monday – Friday, orders placed before 21:00 will arrive in 1-2 working days.
  • Orders placed after 21:00 on Friday but before 13:30 Sunday will arrive the following Monday or Tuesday (excluding Bank Holidays, where they would arrive at the following Tuesday or Wednesday).
  • Order placed after 13:30 Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

Central Scotland (EH1-17 and G postcodes)

  • Monday – Friday, orders placed before 21:00 will arrive in 1-2 working days.
  • Orders placed after 21:00 on Friday but before 13:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).
  • Orders placed after 13:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

Fringe UK postcodes
Postcodes starting with: AB, BT, DD, EH18+, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE

  • Monday – Friday, orders placed before 18:30 will arrive in 1-2 working days.
  • Orders placed after 18:30 on Friday but before 13:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).
  • Orders placed after 13:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders placed before 13:30 on Sunday will arrive the following Tuesday or Wednesday and those placed after 13:30 will arrive the following Wednesday or Thursday).

Useful Information

  • We will send your order using Royal Mail’s Tracked 24 service.
  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.
  • A signature on delivery is not required.
  • We can only offer Express Delivery on items in stock at our warehouse. Some items maybe in stock but at one of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

*Delivery times and dates are subject to our service provider Royal Mail.

“SAFE PLACE” AND “DELIVER TO A NEIGHBOUR” INFORMATION

When choosing our Standard and Express delivery options, you can nominate a “safe place” at checkout. This is a place where the postman/woman will leave your parcel if you are not in. This can be any secure, weatherproof area of the delivery address that is easily accessible for delivery. Alternatively, you can nominate a neighbour to receive delivery on your behalf. Items are left in nominated safe places at your postman/woman’s discretion. You can opt out of this Royal Mail service here.

UK SPECIAL DELIVERY

  • Your order will arrive the next working day (Monday-Friday) before 1pm, if ordered before 4:30pm.
  • Orders placed before 12pm on Saturday will arrive the following Monday (excluding Bank Holidays).
  • Orders placed after 12:00 on Saturday, or on Sunday, will arrive the following Tuesday (excluding Bank Holidays).
  • We will send your order using the Royal Mail Special Delivery service.
  • Royal Mail cannot guarantee Saturday delivery, so orders placed on a Friday will arrive on Saturday or Monday.
  • No deliveries will be made on a Sunday or Bank Holidays.
  • A signature is required upon delivery.
  • Only items that are in stock in our warehouse can be sent via Special Delivery. If your order contains items that need to be recalled from one of our shops, these items will be sent separately to you. You will not incur any additional charges for any additional parcels.

*Delivery times and dates are subject to our service provider Royal Mail.